Privacy Policy – Cabxpress-SA
Cabxpress-SA (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile services, or transportation services within the Kingdom of Saudi Arabia.
- Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Pickup and drop-off locations
- Booking details
- Payment information (when applicable)
Automatic Information
- Device information
- IP address
- Browser type
- Service usage data
- Location data (with user permission)
- How We Use Your Information
We use collected information to:
- Process bookings and confirm rides
- Communicate with you about your trip or inquiries
- Improve service quality, safety, and reliability
- Provide customer support
- Enhance user experience
- Comply with Saudi laws and regulatory requirements
- Prevent fraud or unauthorized use of our services
We do not sell or share your personal information with unauthorized third parties.
- Sharing Your Information
We may share information only in the following cases:
- With drivers assigned to your ride
- With service partners who support payment, SMS, or booking systems
- When required by Saudi Arabian law, regulation, or legal request
- To protect the safety, rights, or property of Cabxpress-SA, our users, or the public
All third-party partners follow strict confidentiality and security requirements.
- Data Security
We use modern security technologies and safeguards to protect your information from:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
Only authorized personnel are allowed to access personal data when necessary.
- Data Retention
We retain your personal information only as long as needed for:
- Providing services
- Legal, regulatory, or accounting obligations
- Resolving disputes or preventing fraudulent activity
After the retention period, your data is securely deleted or anonymized.
- Cookies and Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Remember user preferences
- Analyze website performance
You can disable cookies through your browser settings, but some functions may not work correctly.
- Your Rights
Depending on applicable Saudi data protection laws, you may:
- Request access to your personal data
- Request correction or deletion
- Request limitation of processing
- Withdraw consent (when applicable)
You may contact us to exercise these rights.
- Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from minors without parental consent.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised “Effective Date.”
- Contact Us
For questions, requests, or concerns regarding this Privacy Policy, contact:
Cabxpress-SA
Email: inquiry@cabxpress-sa.com
Phone: +966 (570) 096-572
Location: Kingdom of Saudi Arabia
