Welcome to Cabxpress-SA. By using our website, booking services, or riding with us, you agree to the following Terms and Conditions. Please read them carefully, as they govern your use of our transportation services within the Kingdom of Saudi Arabia.

1. Acceptance of Terms

By accessing or using Cabxpress-SA services, you confirm that you are at least 18 years old and legally able to enter into agreements. If using on behalf of another person or organization, you confirm you have the authority to do so.

2. Service Description

Cabxpress-SA provides transportation, airport transfer, travel, and tour services across Saudi Arabia. Service availability may vary based on location, vehicle type, and operating conditions.

We reserve the right to refuse service for safety, legal, or operational reasons.

3. Booking and Confirmation

• All bookings must include accurate pickup and drop-off details.
• Bookings are confirmed through call, WhatsApp, email, or website notifications.
• Prices may vary depending on distance, traffic, vehicle type, and service category.
• Cabxpress-SA reserves the right to adjust fares during peak hours or special seasons.

Incorrect or incomplete information may result in delays or cancellation.

4. Cancellation and Refunds

• Cancellations must be made within a reasonable time before pickup.
• Late cancellations, last-minute changes, or “no-shows” may incur fees.
• Refunds (if applicable) will follow our Refund & Cancellation Policy.

Cabxpress-SA reserves the right to cancel bookings for safety, weather, or operational issues.

5. User Responsibilities

Customers agree to:

• Provide accurate personal and ride details
• Arrive on time at pickup locations
• Treat drivers and vehicles with respect
• Follow safety rules during the trip
• Avoid illegal or prohibited activities inside the vehicle

Any damages caused by negligence or misconduct may result in charges.

6. Driver & Vehicle Conduct

Cabxpress-SA ensures:

• Professional, licensed drivers
• Clean and well-maintained vehicles
• Safe and courteous service

Drivers may refuse service if a customer is intoxicated, aggressive, or poses a safety risk.

7. Payments

Payments may be made through:

• Cash
• Bank transfer
• Online payment (when available)
• Approved third-party payment platforms

All fares must be settled before or after trip completion as instructed.

8. Safety and Liability

Cabxpress-SA prioritizes passenger safety. However:

• We are not liable for delays due to traffic, weather, or external factors.
• We are not responsible for loss of personal belongings left in vehicles.
• Our liability is limited to the extent permitted under Saudi Arabian law.

Passengers are encouraged to check belongings before exiting the vehicle.

9. Prohibited Activities

Users must not:

• Abuse, threaten, or harm drivers
• Damage vehicles
• Carry illegal or hazardous items
• Use our services for unlawful purposes

Violation may result in service refusal or legal action.

10. Privacy and Data Use

Your personal information is processed according to our Privacy Policy. By using our services, you consent to the collection and use of data for booking, communication, and service improvement.

11. Changes to Terms

Cabxpress-SA may update these Terms and Conditions as needed. Updated versions will be posted on the website with a revised effective date. Continued use of services means acceptance of changes.

12. Governing Law

These Terms and Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia. Any disputes will be resolved under Saudi jurisdiction.

13. Contact Information

For questions or concerns about these Terms, contact:

Cabxpress-SA
Email: inquiry@cabxpress-sa.com
Phone:+966 (570) 096-572
Location: Kingdom of Saudi Arabia